How to Reach Us
| Channel | Address | Best for |
|---|---|---|
| Live chat | In-app, bottom right | Anything urgent - the fastest route |
| General support | [email protected] | Account, bonus and game queries |
| Payments & verification | [email protected] | Deposits, withdrawals, KYC documents |
| Phone | +44 1632 960847 | Complex account issues |
Support hours: Monday-Sunday, 08:00-23:00 GMT
Before You Write
Include your account username, the date and time of the issue, and the payment method or game involved. For a payment query, add the transaction reference. Many questions are already answered on the deposits and withdrawals pages, so it is worth a look before you write. Sending the right details lets us resolve most tickets on the first reply instead of asking you for them.
Response Times
Live chat is answered within minutes during support hours. Email replies land within 24 hours, and payment or verification queries are usually closed the same working day once your documents arrive. If you need a deposit limit, a time-out or self-exclusion applied, our team can do it for you — the options are set out under responsible gambling .
Complaints
If a reply does not resolve your issue, ask for the ticket to be escalated. An unresolved complaint can be taken to our licensing authority, named on our about page .
Company Address
GQbet Casino Limited 166 Bridge Street, Leeds, England E0A 5OM, United Kingdom